Privacy policy

1. Introduction

FrameFlow Solutions, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including: contact information (name, email address, phone number, company name, mailing address); business information (company size, annual revenue, service territory, project types); payment information (processed securely through Stripe; we do not store complete payment card numbers); communications (emails, phone calls, chat messages, form submissions); and service preferences and requirements.

2.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect: device and browser information (IP address, browser type, operating system); usage data (pages visited, time spent, click patterns, referral sources); location data (general geographic location based on IP address); and cookies and similar technologies (see Section 7).

2.3 Information from Third Parties

We may receive information from third-party sources, including: advertising platforms (Google Ads, Meta, LinkedIn, Microsoft Advertising); analytics providers (Google Analytics, WhatConverts); payment processors (Stripe); and CRM and marketing platforms (GoHighLevel, Heymarket).

2.4 Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

3. How We Use Your Information

We use the information we collect to: provide, operate, and maintain our Pipeline-as-a-Service offerings; process transactions and send billing information; communicate with you about services, appointments, and support; personalize and improve your experience; analyze usage patterns and optimize our services; manage advertising campaigns on your behalf; comply with legal obligations; and protect against fraud and unauthorized access.

4. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf, including Stripe (payment processing), Smith.AI (reception services), GoHighLevel (CRM), Heymarket (messaging), Google and Meta (advertising), and analytics providers.

Business Partners: With your consent, we may share information with business partners for joint marketing or service offerings.

Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for their direct marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, the purposes for processing, and applicable legal requirements.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure access controls, regular security assessments, and employee training on data protection. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. These technologies help us analyze website traffic, personalize content, and serve targeted advertisements. We use OneTrust for consent management in compliance with applicable privacy regulations. You can manage your cookie preferences through our consent management platform or your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information; the right to opt out of certain data processing activities; the right to data portability; the right to withdraw consent; and the right to lodge a complaint with a supervisory authority. To exercise these rights, please contact us at info@frameflowsolutions.com.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used, the right to request deletion of personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising privacy rights. To submit a verifiable consumer request, contact us at info@frameflowsolutions.com.

10. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA). By providing your phone number and opting in to receive communications, you consent to receive calls and text messages from us and our service providers regarding your account and services. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or contacting us directly.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

13. International Data Transfers

Our services are primarily intended for users in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

FrameFlow Solutions, LLC

Phone: (219) 333-4799

Email: info@frameflowsolutions.com

Website: www.frameflowsolutions.com