Refund policy

1. Overview

FrameFlow Solutions, LLC ("Company," "we," "us," or "our") provides Pipeline-as-a-Service marketing and lead generation services for post-frame construction businesses. This Return and Refund Policy explains how refunds, credits, and cancellations are handled for our services.

2. Payment Processing

All payments for FrameFlow Solutions services are processed securely through Stripe, Inc. ("Stripe"), our third-party payment processor. By purchasing our services, you agree to Stripe's terms of service and privacy policy. Stripe handles all payment transactions, including credit card, debit card, and ACH payments.

3. Service Fees and Billing Structure

Our services include the following fee components:

Pipeline Activation Fee: A one-time setup and onboarding fee charged at contract signing. This fee covers account setup, landing page creation, CRM configuration, and initial campaign development.

Pipeline Operating Fee: A recurring monthly retainer fee for ongoing service operation, management, and support.

Qualified Consult Fee: A per-appointment fee charged for each qualified consultation delivered to your calendar.

4. Refund Policy for Pipeline Activation Fee

The Pipeline Activation Fee is generally non-refundable once services have commenced, as it covers work that begins immediately upon contract execution. However, if FrameFlow Solutions terminates the agreement for any reason, we will refund a prorated portion of any prepaid fees, including applicable portions of the Pipeline Activation Fee, at our discretion.

5. Refund Policy for Pipeline Operating Fee

Company-Initiated Termination: If FrameFlow Solutions terminates the service agreement for any reason, we will refund the prorated unused portion of any prepaid Pipeline Operating Fees.

Client-Initiated Cancellation (After Contract Term): After the initial six-month contract term, clients may cancel with 30 days' written notice. No refunds are provided for the current billing period, but no further charges will apply after the cancellation effective date.

Early Termination (Before Contract Term Completion): If a client terminates before completing the initial six-month contract term, an Early Termination Fee equal to 50% of the remaining Pipeline Operating Fees will apply. This fee may be waived at our discretion if the client completes an exit interview.

6. Refund Policy for Qualified Consult Fees

Qualified Consult Fees are charged only for appointments that meet our qualification criteria: the lead is within your target territory, the prospect attends the scheduled appointment, and the prospect expresses genuine interest in post-frame construction services. Disputes regarding appointment qualification should be raised within seven (7) days of the appointment date. We will review disputed appointments and issue credits for any appointments that did not meet qualification standards.

7. Performance Guarantee

Our service tiers include a qualified consult guarantee. If we fail to deliver the guaranteed minimum number of qualified consults in a given month after the initial ramp-up period, the Qualified Consult Fees for that month will be waived. This guarantee applies only after the onboarding period is complete and the first qualified consult has been delivered. The specific guarantee terms are outlined in your service agreement.

8. Prepaid Services

Clients who elect prepaid service options receive additional bonuses and discounts. Prepaid amounts are generally non-refundable. However, if FrameFlow Solutions terminates the agreement, prepaid amounts for undelivered services will be refunded on a prorated basis.

9. Loyalty Credit

After twelve (12) months of continuous service, clients are eligible for an Activation Loyalty Credit equal to 50% of the original Pipeline Activation Fee. This credit will be applied to future Pipeline Operating Fees or refunded if the client chooses not to continue service.

10. How to Request a Refund

To request a refund or credit, please contact us at:

Email: info@frameflowsolutions.com

Please include your company name, contact information, service agreement details, and a description of your refund request. We will respond within five (5) business days.

11. Chargebacks and Disputes

If you have a billing concern, we encourage you to contact us directly before initiating a chargeback with your financial institution. Chargebacks initiated without prior good-faith communication may result in service suspension and collection efforts for legitimate charges. Payment disputes are processed through Stripe according to their dispute resolution procedures.

12. Processing Time

Approved refunds are processed through Stripe and typically appear in your account within five to ten (5-10) business days, depending on your financial institution. Credits applied to your account will appear on your next billing statement.

13. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the revised policy.